SecurLOCKTM Equip is a mobile app that allows you to control how, when, and where your debit cards are used. It is a simple and secure way to manage and monitor your payment transaction activity. SecurLOCKTM Equip can help keep your payment cards safe and provide instant notifications whenever your card is used.
TNB SecureLock Equip FAQs
| How do I get the SecurLOCKTM Equip app? | SecurLOCKTM Equip is available on both Apple and Android mobile devices. If you have an iPhone, you can download the app from the Apple store. If you have an Android phone, you can download the app from the Google Play store. Once the app has successfully downloaded to your mobile device, you can begin the card registration process. |
| How many cards can I register? | There is no limit as to how many cards you can register. However, we recommend registering no more than 20 cards to a single profile. The card(s) must have been issued from TNB. |
| Once I register my cards, how do I begin managing and monitoring my payment activity? | You can begin using the service immediately following registration. When turning the card off, the little green button in the top right corner of the card image will turn to red. This means that all transactions (except recurring) will be declined. When ready to make a purchase, you can turn the card back on instantly. In addition to the card on/off function, you can start selectively setting controls and alerts by channel (in-store, online, mobile, ATM, etc.). You can also set transaction spend limits, select geographic locations where the card can be used, set specific merchant categories, view recent transaction history, receive real-time alerts and much more. |
| By turning my card off am I closing my account? | No. Using card controls does not change the status of your account. |
| What are Alert Preferences? | Alerts let you know every time a card transaction is attempted. You can choose to be alerted for all, or individually selected transactions. |
| I received a new card number. Will it be automatically updated in the app? | When your card is reissued with a new card number, you will need to add the new card to the app via the standard registration process. This can be done by going to Manage Portfolio and tapping Add Card. Be sure to “unmanage” the old card. If your card is reissued with the existing card number, you will not need to add it to the app again. |
| What if my smartphone is stolen? How secure is the app? | A password is required to login to the app. Additionally, the app does not store personal information on your mobile device and will only ever display the last four digits of your card number. |